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FAQ


Below you’ll see answers to the most popular and Frequently Asked Questions at Shoot Smart. Click on each question to see the answer.


If you don’t see the answers to your questions below, please Contact Shoot Smart via email or call us at 817.984.8020 (Alliance) or 972-641-2335 (Grand Prairie).



View Range Rules



IN STORE REFUND & EXCHANGE POLICY

Shoot Smart will issue refunds or exchanges for most unopened items in new condition and returned within 90 days with a receipt or valid customer profile. Firearm, ammunition, and gift card sales are final, and are not eligible for return or exchange.

Cash returns are available, as cash or store gift card, if the customer has a valid receipt or a current customer profile, including relevant transaction history, and the original purchase was a cash transaction. Valid cash returns exceeding $100 will be processed by check, mailed to the customer within 10 - 15 business days. Shoot Smart is not responsible for lost or stolen checks. Check transactions will be treated as cash. All other returns will be refunded using the same method as original payment.


WEB STORE RETURN POLICY

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. Items (excluding the list below) may be returned or exchanged unopened in the original box for store credit, or a refund. Refunds will be less a 25% restocking fee and issued based on your original method of payment. Products must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation, and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.


Online orders that are refused at the time of transfer or are canceled after the order has been processed are subject to a 25% restocking fee.


Please note that we do not permit the return of the following products:


1. Special orders and products that are custom configured to your specifications.

2. Products sold "as is" or "used" or that have been installed or used after receipt.

3. Firearms, once transferred to buyer.

4. Illumination devices, electronic sights, optics, and night vision equipment.


NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.


The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.


DO I NEED PRIOR EXPERIENCE TO SHOOT ON THE RANGE?
No prior experience is needed! We specialize in new or novice shooters and can provide you with everything you need to get started.
HOW MUCH IS A LANE RENTAL?
View our current rental rates here.
HOW MUCH DO YOU CHARGE FOR AMMUNITION?
Our ammunition prices vary by caliber and brand, but we offer competitive and convenient prices on ammo to save you a trip to the big box store! Call or email for specific information.
DO YOU RENT GUNS AND PROTECTION EQUIPMENT?
Yes, we rent guns in our standard fleet for $14.99, and guns in our premium fleet for $19.99. Swap out rentals with no added fees. Premium fleet guns include rifles and special rentals you don’t want to miss! We also provide free eye and ear protection.
DO YOU HAVE THE RENTAL GUN I WANT?
Very likely! We maintain rental fleets that vary between 80 – 100+ firearms. Our fleets contain the most popular firearms on the market, along with many fun guns and sometimes rare finds. If you are looking for a particular model, please contact us with the models you prefer.
DO YOU OFFER INSTRUCTION?
Yes, we offer classroom instruction and private lessons, taught by our certified instructors. In fact, we teach thousands of students every year! You can learn more about our classes and instructors here.
DO YOU OFFER CARRY CLASSES?
Yes, we do. The Texas License to Carry class is offered throughout each month. Click “Training” on the menu bar to see a schedule and register for class.
WHAT KIND OF AMMO IS ALLOWED?
We permit full-metal jacket (copper or brass), soft points, hollow points, #4 buckshot or larger (#3, #2, #1, #0, #00, #000) and slugs in all calibers (including .410 gauge). No steel-jacketed projectiles, no tracers, no painted tips. We check ammo. To find out if your projectile is steel-jacketed, hold a magnet to the tip of the projectile. If it sticks, you have a prohibited material that we cannot accommodate.
WHERE IS SHOOT SMART LOCATED?
Shoot Smart has three locations:

Fort Worth/Alliance is on the I35-W service road, on the west side of the highway, between I35-W exits 63 (Heritage Trace) and 64 (Golden Triangle).

Grand Prairie is conveniently located off Main Street in Grand Prairie, just south of I-30 between TX-360 and the PGBT.

Benbrook is directly off of 377 in Benbrook Plaza south of I-20.
DO YOU SELL GUNS?
Yes. We sell popular models of handguns and rifles. Check out our web store, too!
WHAT IS THE MINIMUM AGE FOR CHILDREN TO SHOOT ON THE RANGE?
The minimum age is 8 years old. All children 8 to 18 must be supervised in the lane by an adult who is NOT shooting.
CAN I GET A MEMBERSHIP?
Yes! Click here for details.
DO I HAVE TO HAVE A MEMBERSHIP?
No, Shoot Smart is open to the public.
DO YOU HAVE DISCOUNTS FOR LAW ENFORCEMENT, FIRST RESPONDERS, MILITARY, AND SENIOR CITIZENS?
Yes, the discount is 25% on lane rental only. Senior citizens receive the same discount if over age 65.
IF I HAVE A MEMBERSHIP, CAN I ALSO USE MY LAW ENFORCEMENT, MILITARY, OR SENIOR DISCOUNT?
Discounts can’t be combined at this time.
CAN I SHOOT FULL AUTO?
Yes, in the private suites. At this time, we do not have full auto rentals.
CAN I SHOOT A RIFLE AT THE RANGE?
Yes, in the suites if shooting rifle calibers. Pistol calibers, such as .22, 9 mm, and .45 may be fired on any lane.
CAN I SHOOT A SHOTGUN AT SHOOT SMART?
On a case by case basis, supervised by a manager or instructor. Please contact us for more information.
WHAT’S THE LENGTH OF THE LANES?
All lanes are 15 yards.
HOW MANY LANES DOES SHOOT SMART HAVE?
Alliance has 10 lanes, and 5 suites, Grand Prairie has 7 lanes and 4 suites, Benbrook has 7 lanes and 6 suites.
CAN I RESERVE A LANE?
We do not have a reservation system at this time. All lane rental is first-come, first-serve. However, you can join our queue from home, here.
WHAT ARE THE DIFFERENCES BETWEEN TRADITIONAL LANES AND SUITES?
Learn more about our unique lanes here.
HOW MUCH DO ADDITIONAL CUSTOMERS PAY ON THE SAME LANE?
Additional shooters on the same lane pay half-price of the primary lane rental. Only one primary lane rental is charged per lane.
HOW MANY CUSTOMERS CAN BE ON ONE LANE?
At Alliance and Benbrook, two customers are allowed in a traditional lane and 5 customers are allowed in a suite. At Grand Prairie, three customers are allowed in a traditional lane, and 4 customers are permitted in a suite. Please note that these restrictions may vary at the discretion of the store manager.
DO YOU HAVE A GUNSMITH?
Yes, we employ a master gunsmith to handle the needs of our customers, as well as an assistant gunsmith at each store. Learn more about our gunsmith services here.
CAN I TRANSFER A GUN THAT I BUY ONLINE TO SHOOT SMART?
Yes. We charge $25 to members and $35 for all others, per firearm transferred. Click here for transfer form.